At Sporty Tops Sales, we’re committed to delivering your premium sportswear quickly and efficiently. Our straightforward returns policy ensures you can shop with confidence, knowing we’ve got you covered if your purchase isn’t perfect.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking

2. Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

We accept returns and exchanges for most items within 15 days of delivery. Please review our policy below to ensure a smooth process.

Eligibility

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Must be returned within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Swimwear with removed hygiene seals
  • Worn or washed items
  • Items without original tags
  • Final sale items (clearly marked on product page)

How to Return an Item

  1. Initiate your return: Email our customer service team at [email protected] with your order number and product details.
  2. Wait for approval: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package your item: Securely pack the item in its original packaging with all tags attached.
  4. Ship your return: Send the package to our returns center:
    Sporty Tops Sales Returns
    12 Holme Lacy Rd
    Hereford, GB HR1R 4TA
  5. Track your return: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank’s processing time

Exchange Process

To exchange an item:

  1. Follow the standard return process above
  2. Clearly state in your email that you wish to exchange the item
  3. Specify the replacement product (including size/color)
  4. We’ll ship your replacement as soon as we process your return

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sporty Tops Sales Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product details:
– Item name: [Product Name]
– Size: [Size]
– Color: [Color]
– Reason for return: [Reason – e.g., wrong size, changed mind, etc.]

For exchanges, I would like:
– Replacement product: [Product Name]
– Size: [Size]
– Color: [Color]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Need Help?

Our customer service team is here to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Sporty Tops Sales – where performance meets style!