Last updated: [Insert Date]

Welcome to Sporty Tops Sales! These Terms and Conditions outline the rules and regulations for using our website at sportytops.com and purchasing our premium sportswear products.

By accessing this website and placing an order, you agree to these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Our Business and Target Customers

Sporty Tops Sales is an online retailer specialising in high-quality sportswear including hoodies, shorts, swimwear, t-shirts, tops and trainers. Our products are designed for active individuals who value both performance and style in their athletic wear.

Our website is designed with a clean, sporty aesthetic that reflects our brand values of energy, movement and quality. We cater primarily to customers in Europe and North America, though we ship worldwide (excluding some Asian countries and remote areas).

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our site without registration, you must create an account to make purchases. You agree to:

  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account use
  • Be responsible for all activities under your account

2.2 Acceptable Use

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s operation or other users’ enjoyment
  • Submit false or misleading information
  • Use automated systems to extract data from our site

3. Product and Service Description

3.1 Product Information

We take care to ensure our product descriptions, images and specifications are accurate. However:

  • Colors may vary slightly due to monitor display differences
  • All sizes and measurements are approximate
  • We reserve the right to update product information without notice

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either:

  • Offer a suitable alternative, or
  • Refund the unavailable item(s)

Note: For hygiene reasons, swimwear with removed hygiene seals cannot be returned. Please try on swimwear over your own underwear to maintain hygiene standards.

4. Orders and Payment Terms

4.1 Order Process

When you place an order:

  1. You’ll receive an order confirmation email (this is not a shipping notice)
  2. We process orders within 1-2 business days (excluding weekends/holidays)
  3. You’ll receive a shipping confirmation with tracking when your order dispatches

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this won’t affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. Your card will be charged when we process your order.

4.4 Order Cancellation

You may cancel your order within 1 hour of placement by emailing [email protected]. After this period, as we process orders quickly, cancellation may not be possible.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping (£12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  2. Free Shipping (Orders over £50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

5.2 Delivery Areas

We ship worldwide except to some Asian countries and remote areas. If we cannot ship to your location, we will notify you during checkout.

5.3 Delivery Issues

While we make every effort to meet delivery estimates, we cannot guarantee them as they depend on carriers and customs processing. You are responsible for:

  • Providing a complete and accurate delivery address
  • Being available to accept delivery or arranging redelivery
  • Any additional customs fees or import duties in your country

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided:

  • Items are unworn, unwashed and in original condition
  • All original tags are attached
  • The return is initiated within 15 days of delivery

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Swimwear with removed hygiene seals
  • Worn or washed items
  • Items without original tags
  • Final sale items (clearly marked on product page)

6.3 Return Process

To return an item:

  1. Email [email protected] with your order number and product details
  2. Wait for our approval and return instructions (within 2 business days)
  3. Package the item securely in original packaging with all tags attached
  4. Ship to: Sporty Tops Sales Returns, 12 Holme Lacy Rd, Hereford, GB HR1R 4TA

6.4 Refunds

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • The refund will be credited to your original payment method
  • Please allow 5-10 business days for the refund to appear on your statement

Important: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we cover the cost of shipping the replacement.

7. Intellectual Property

All content on this website, including text, graphics, logos, images and software, is our property or our licensors’ property and is protected by intellectual property laws. You may not:

  • Republish material from our website without permission
  • Sell, rent or sub-license material from our website
  • Reproduce, duplicate or copy material from our website for commercial purposes
  • Redistribute content from our website (except for content specifically made for redistribution)

8. Liability Limitations

8.1 Product Use

Our products are designed for athletic and casual wear. We are not liable for:

  • Any injury resulting from product use
  • Improper care or use contrary to our instructions
  • Any modifications made to products

8.2 Website Use

We strive to keep our website available and functioning smoothly, but we cannot guarantee uninterrupted access. We’re not liable for:

  • Temporary website unavailability
  • Technical issues beyond our reasonable control
  • Any loss or damage from website use or inability to use the website

9. Privacy and Data Protection

We respect your privacy and handle your personal data in accordance with applicable data protection laws. Our Privacy Policy explains how we collect, use and protect your information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last updated” date. Your continued use of our website after changes constitutes acceptance of the new terms.

12. Contact Us

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Postal Address: Sporty Tops Sales, 12 Holme Lacy Rd, Hereford, GB HR1R 4TA